What This Course Covers
Draft clear first‑response, follow‑up, and resolution messages.
Create a tone and style mini‑guide for support teams.
Refresh FAQs and knowledge‑base articles with plain language.
Triage queues, summarize long threads, and capture next steps.
Set light escalation and approval rules for sensitive cases.
Track simple KPIs: time to first response, resolution notes, and CSAT comments.

.jpg)